FAQs

1. We have rich experience in medical image processing, rapid and accurate extraction of clinical organ anatomical structure data, and targeted design of medical body model to meet specific needs;

2. We have self-developed polymer material formula, highly bionic human tissue feels during operation of surgical instruments, and has obtained a number of national patent authorizations;

3. We have complete simulation molding process chain, based on the extracted clinical image data, 1:1 physical restoration of complex human anatomical structure, the shape and operation texture is realistic.

01 Pre-sales Consultation
Communicate customized model requirements and preliminary proposals.

02 Placing the Order
The customer confirms the quotation, signs the contract, and makes the payment as per the agreed terms.

03 Designing
Detailed proposal design, confirmation, and finalization.

04 Production
Finalize and convert the confirmed proposal and data into production process documentation, then deliver it to the workshop for production.

05 Shipping
After production and inspection are completed, the products are packaged and shipped.

06 Acceptance
Upon receiving the model, the customer inspects the product and provides feedback within 3 days.

07 After-sales Service
Provide training on model usage and maintenance.(Providing online product usage training services outside of China)

1. Standard products in stock, shipped within 5 working days after placing an order.

2. Standard products without inventory, shipped within 15 working days after placing an order.

3. Customized products need to be determined according to the customization situation. Generally, after the design scheme is determined, the shipment will be made in about days.

Party B shall be responsible for proper packaging of the products, ensuring compliance with the packaging standards and requirements specified in the contract or its appendices. Party B shall also arrange for the transportation of the products to the designated address of Party A's premises as instructed. Upon delivery, the products shall be accompanied by relevant documents, including the product itself, a certificate of compliance, instruction manuals, and a configuration list.

We provide a warranty period of 12 months. The warranty period shall be calculated from the date the product passes the acceptance inspection by both Party A and Party B. During the warranty period, replacement parts and labor will be provided free of charge.

01 Basic Information
If a malfunction covered by the warranty occurs during the warranty period, please call our service hotline at +86 18870379831 on business days between 9:00 and 17:30. Follow the instructions provided by our staff to obtain after-sales service.
Warranty Duration: One Year

02 Warranty Regulations

1. Products that are within the warranty period and scope will be serviced free of charge.

2. The warranty card or other valid proof of purchase must be presented when requesting warranty service.

3. Products sent for repair must be packaged in their original packaging or packaging offering equivalent protection.

4. Customers are responsible for all shipping costs incurred when sending products for repair.

03 Non-Warranty Scenarios

1. Failure to provide this warranty certificate and valid proof of purchase.

2. Damage caused by failure to use, maintain, or service the product in accordance with the user manual instructions (e.g., liquid ingress, exposure to rain, unauthorized disassembly, or damage caused by accidents).

3. Damage caused by the user during self-packaging and transportation is not covered by the warranty.

4. Malfunctions or damage resulting from repairs performed by service providers not authorized by us.

5. Damage caused by circuit issues when using non-original power sources with supporting equipment.

6. Damage resulting from causes other than defects in the product's design, technology, manufacturing, or materials.

7. Damage caused by force majeure events (such as lightning strikes, floods, fires, earthquakes, etc.).

Connect our sales or visit Preclinic medical simulation company.

The sales will ask questions about product features, key differentiators, and the other details you want to tell and then tease out whether our standard products meet your requirements. If the calibration products do not meet the requirements, we will provide a customized solution.

Our standard products are priced flat and can be requested directly from the sales you contact.

The price of customized simulators products is to calculate the cost according to the customer's budget and functional requirements, and calculate the quotation on the basis of cost.

Concept sketches and the conversations around them are at no charge to the client.

There is no real way to define a single anatomical geometry to be representative of a population.

For marketing and training we can make models based on data from normal adults.

For R&D and clinical cases, we can work with you to define multiple versions of a medical training model to meet special customization needs.

We can reconstruct anatomy in a three-dimensional reconstructed way using actual MRI and CT data that the customers provide or from our digital human. For example, our hysteroscopy training simulator uses high-precision 3D printing technology to accurately replicate real anatomy. The simulator includes a detailed uterine cavity and cervical canal.

As one of the leading Chinese human patient simulator manufacturers that attaches great importance to intellectual property protection, we ensure:

All your customized products are only available to your company. We will not sell stock or pre-made models.

All designs, processes and methods we develop to meet the needs of our customers are our intellectual property.